Return Policy
Strawllers will only accepted un-tampered with return merchandise. All returned items must be shipped back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking, delivery confirmation or return authorization number will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued towards any future purchases. Strawllers will not refund money.
EXCHANGES/SHIPPING ERRORS
For product exchanges, you must place a new order for the needed replacement item(s) and provide tracking information for the return of the original item(s) you have already received. This process is required because the desired item(s) may be out of stock by the time we receive your return. This also ensures that you receive our replacement item(s) quickly. Be sure to enter the word "Exchange" in the comment box, during the check out process, when placing you new order on the website. A store credit for the original item(s) will be given as long as our guidelines are fully met. Store credit are for the cost of the merchandise only, not including shipping and handling.
If you are exchanging merchandise for any other reason, follow the directions in the Return Instructions section and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or size or you received damaged merchandise.
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